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Right of withdrawal
The online customer acting as a consumer is given the right to withdraw from the contract, as provided for in Articles 64 – 67 of Legislative Decree No. 206/2005, known as the Consumer Code.
It should be noted that this right is reserved only for natural persons, that is, for those private consumers acting for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons acting, with reference to the purchase contract, in a professional context.
Pursuant to and within the limits of Article 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receipt of the products purchased, to exercise the right of withdrawal, consisting of the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without the need to specify the reason.
This right applies to all products purchased online at this site, with the exclusion of audiovisual or computer software products delivered sealed and subsequently opened by the customer.
The cost of returning the product shall be borne by the consumer.
The right of withdrawal is totally forfeited if the returned product is not intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) or because the product has been damaged for causes other than transportation from the Seller to the consumer, not previously reported.
Without limiting the right of withdrawal, upon delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse the delivery or accept it with express reservation.
Any withdrawal of undamaged packages must be made by the customer by affixing the words “INTEGRATED PACKAGE, WITH RESERVATION OF CONTROL CONTENT” on the appropriate accompanying document (art. 1698 Civil Code). Any anomaly must then be reported within eight days by the following means:
via registered mail with return receipt to the following address:
Via Gariglietti 13
10044, Pianezza, TO, IT
Procedure for exercising the right of withdrawal
In order to exercise the right of withdrawal, it is necessary to send, within 14 calendar days of receipt of the purchased product, a communication clearly stating the desire to withdraw from the purchase contract.
This communication should be sent, by registered letter with acknowledgment of receipt, to the following address:
13 Gariglietti Street
10044, Pianezza, TO, IT
The communication may also be sent, within the same period, by telegram (to the above address),
The consumer must then provide, using a courier of his choice, the shipment of the product (if possible in the original packaging and, in any case, always carefully packed) and complete with every accessory, instruction manuals and everything originally contained.
The consumer must make such shipment within ten working days from the date on which he sent the notice of exercise of the right of withdrawal.
Transportation costs and responsibility for the goods during shipment, as required by law, are the responsibility of the consumer.
It is therefore advisable to insure the product at the chosen courier, taking care to pack the goods carefully, where possible by placing the original packaging in an outer box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, user licenses, cables, etc. In the event of shipping damage occurring during the return, the Seller will notify the consumer within five business days of receipt of the product, allowing the consumer to file a claim with the carrier used for transportation. The damaged goods will be made available for return and the request for withdrawal will be cancelled at the same time.
Except as hereinafter provided for the case of partial withdrawal, the Seller will refund, within 14 days from the time when the Seller became aware of the exercise of the right of withdrawal, the full amount of the purchase and transportation costs for delivery, by transfer procedure on the credit card or by bank transfer to the bank account indicated by the consumer; the consumer shall remain responsible for the transportation costs for the return of the product.
If the withdrawal is partial (i.e., it concerns only a part of products delivered in a single delivery), the reimbursement of shipping costs incurred by the consumer for the delivery of products at the time of purchase is excluded.
Regarding purchases with pickup at a Seller’s point of sale, the right of withdrawal does not apply since it is not a distance sale. In fact, in that case, the consumer has only reserved the product via the Internet, but has not yet purchased it, and in order to do so, he or she will have to go to the point of sale.
Request for Cancellation of Order
The purchase order may be cancelled in full if, at the time of the cancellation request, the product shipment is still being prepared and, in any case, if the amount has not yet been collected, in which case no charge will be made to the customer.
If at the time of the request for cancellation of the purchase order, the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to the Seller.
For this purpose, you must follow the above procedures for exercising the right of withdrawal.